Frequently Asked Questions
Everything you need to know about our mobile detailing service.
How long does a mobile detail take?
Most appointments take about 2 to 3.5 hours, depending on the package, vehicle size, and condition. Add-ons that reserve extra cleaning time can extend the appointment.
Do you handle pet hair, stains, and heavy buildup?
Yes. Select the relevant condition add-on while booking so enough time is reserved. We treat stains where safely possible, but permanent damage or discoloration may not fully reverse.
Do I need to be home during the appointment?
Not for the full appointment. We need access to the vehicle and work area, and we recommend being available for the initial handoff and final quality check when possible.
What do I need to provide?
Provide the vehicle, a suitable parking space, and access to a standard electrical outlet. Nagare brings the detailing equipment and products.
Can you detail at an apartment or workplace?
Usually, yes. The property must allow mobile detailing and provide a legal, safe parking space with enough room around the vehicle and access to an outlet.
What should I remove before the appointment?
Remove valuables, personal belongings, and loose trash so appointment time can be spent cleaning. Remove child seats when practical if you want the surfaces beneath them cleaned.
What affects the final price?
The selected package, vehicle size, and optional condition or specialty add-ons determine the displayed total. Choose the options that honestly match the vehicle so the right amount of time is reserved.
What happens if weather affects the appointment?
We monitor conditions and will contact you if weather would prevent safe work or a high-quality result. Exterior work may need to be adjusted or rescheduled.
What if I am not satisfied?
Tell us before we leave when possible so we can review the vehicle together. If you notice an issue afterward, contact us promptly and we will work with you to make it right.
When do I pay?
Most customers pay as soon as the detail is complete. If you prefer, you may also pay in advance or while the detail is in progress. No payment is required to reserve an appointment.
What is the cancellation and rescheduling policy?
Cancel or reschedule at no charge until one hour before the appointment. Cancellations made less than one hour before the scheduled time are subject to a $15 cancellation fee.
What is included in the Exterior Detail?
The Exterior Detail includes a careful hand wash, wheels and tires, bug and road-grime removal, cleaned door jambs, streak-free exterior glass, tire finish, and a final quality check. Wax or sealant, clay-bar treatment, and paint decontamination are not included.
Ready to enjoy a genuinely clean car?
See packages and current arrival times, or call if you would rather talk through the right detail.